Privacy Policy

1. Who We Are

Tiki Tan ("we," "us," or "our") is a tanning salon located at 905 Linway Drive, Goshen, Indiana 46526. This Privacy Policy describes how we collect, use, and protect your personal information when you visit our salon, use our website (tiki-tan.com), use our Tiki Tan mobile app, or use any of our services.

2. Information We Collect

We may collect the following types of information:

• Contact information: name, email address, phone number, mailing address
• Account information: login credentials, tanning preferences, skin type
• Transaction information: purchase history, payment methods (processed through third-party payment processors), membership and package details
• Communication data: SMS/text messages, emails, and form submissions
• Booking information: appointment details, service selections, tanning session history
• Device and usage information: browser type, IP address, pages visited, and general usage data
• Mobile app information: if you enable notifications, we store a device token issued by Apple so we can send you messages. We record sign-in attempts, including the IP address used, to protect your account from unauthorized access. The app does not collect your location.

3. How We Use Your Information

We use your information to:

• Provide and manage your tanning services, memberships, and packages
• Process transactions and send receipts
• Send appointment reminders and session notifications
• Communicate service updates, account notifications, and policy changes
• Send promotional offers and salon specials (with your consent)
• Respond to your questions and customer service inquiries
• Improve our services and salon experience
• Comply with legal obligations

4. SMS / Text Messaging Policy

Tiki Tan sends SMS text messages only to customers who have given express written consent by checking a clearly labeled SMS consent box that is unchecked by default. Transactional consent and marketing consent are collected as two separate, independent choices. Providing your mobile number to Tiki Tan — when booking, checking in, purchasing, or enrolling in a membership or EFT plan — does not by itself enroll you in SMS messaging.

Transactional messages (sent only if you check the transactional consent box):

• Appointment reminders and booking confirmations
• Tanning session notifications (bed ready, session complete)
• Membership, account, and EFT/payment notices
• Package expiration reminders
• Replies to your customer service questions

Marketing messages (sent only if you check the separate marketing consent box):

• Sales, specials, and seasonal promotions
• Member-only offers

You may consent to one category, both, or neither. Consent to receive marketing text messages is never a condition of purchasing any good or service from Tiki Tan.

Message frequency varies based on your activity, appointments, and membership status. Message and data rates may apply depending on your mobile carrier and plan.

Opting Out: You can opt out of SMS messages at any time by replying STOP to any message you receive from us. After opting out, you will receive a one-time confirmation message and no further SMS messages will be sent unless you reply START to re-subscribe.

Help: For assistance, reply HELP to any message or contact us directly at (574) 535-2020 or [email protected].

Your Privacy: No mobile information will be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third party, except with the messaging service providers that deliver messages on our behalf, and those providers are prohibited from using the information for any other purpose.

Supported Carriers: Our SMS service supports AT&T, T-Mobile, Verizon, US Cellular, and most major US wireless carriers. Carriers are not liable for delayed or undelivered messages.

5. How We Collect Consent

We obtain express written consent for SMS messaging only through an affirmative action you take: checking an SMS consent box that is unchecked by default and that appears directly above the disclosure describing the messages you will receive. We present two such boxes — one transactional, one marketing — and you may check either, both, or neither.

These boxes appear on our website contact form at tiki-tan.com/contact.html.

We do not add a phone number to our SMS program because it was given to us for another purpose, such as a membership agreement, a booking, a purchase receipt, or an in-salon check-in. Consent is not a condition of purchase, and you may withdraw it at any time by replying STOP.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. Payment information is processed through PCI-compliant third-party payment processors and is not stored on our servers. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Third-Party Services

We use trusted third-party service providers for payment processing, SMS messaging, email communications, and website hosting. These providers are contractually obligated to protect your information and use it only for the purposes we specify. We do not sell your personal information to any third party.

8. Your Rights and Choices

You have the right to:

• Opt out of SMS messages by replying STOP to any message
• Opt out of promotional emails by clicking the unsubscribe link in any email
• Request access to the personal information we have on file
• Request correction of inaccurate personal information
• Request deletion of your personal information (subject to legal retention requirements)

To exercise any of these rights, contact us at [email protected] or call (574) 535-2020.

Deleting your app account. You can delete your Tiki Tan app account at any time from the More tab in the app. This removes your login and app access on all devices, including sign-in on this website. Please note:

• Deleting your app account does not cancel a membership or stop billing. To cancel a membership, call us at (574) 535-2020.
• Purchase and visit records are retained as required for business and tax record-keeping.
• You can create a new account later, but it will not be linked to the old one.

You can also ask us to delete your account by calling or visiting the salon.

9. Minors and Guardian Consent

Some of our services are available to minors with the consent of a parent or legal guardian, as required by Indiana law. The specific requirements depend on the service, and salon staff will explain what is needed before a minor tans.

Where a minor is permitted to use a service, we collect the information needed to obtain and document that consent. This includes the minor's date of birth and the parent or legal guardian's contact and signature information.

We use this information to confirm eligibility for the service and to maintain the consent records we are required to keep, and we retain those records as required. If you are a parent or legal guardian and have questions about the information we hold for a minor in your care, contact us at [email protected] or call (574) 535-2020.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Tiki Tan

905 Linway Dr.

Goshen, IN 46526

Phone: (574) 535-2020

Email: [email protected]